SURRR
Privacy Policy
This policy explains how SURRR collects and uses personal information when you browse thesurrr.com, create an account, place an order, or contact us.
Last updated 2026-09-22
Information we collect
When you register or sign in, we collect the account details you provide, such as your name, email address, and password (stored using secure authentication practices).
When you checkout, we collect delivery and billing details needed to fulfil your order, along with order contents, totals, and payment status.
When you contact us, we collect the information you submit through our contact form or messaging channels.
We also collect technical information needed to operate the website securely, such as request metadata required for fraud prevention and rate limiting.
How we use information
- To provide the website, catalogue, bag, and checkout experience.
- To create and manage customer accounts and order history.
- To process payments through our payment provider.
- To send transactional emails such as order confirmations when email delivery is configured.
- To respond to enquiries and provide customer support.
- To maintain security, prevent abuse, and improve reliability.
Payment processing
Card payments are processed by Stripe. SURRR does not store full card numbers on its servers. Stripe processes payment data according to its own privacy and security standards.
Service providers
We use infrastructure and service providers needed to run the website, including hosting, database, email delivery (when configured), and payment processing. These providers process data only as needed to deliver their services.
We do not sell personal information.
Retention
We retain account and order information for as long as needed to provide our services, meet legal obligations, and resolve disputes.
Security
We use administrative and technical measures appropriate to an ecommerce website, including access controls for administrative areas and secure transport (HTTPS).
Your choices and rights
You may update account details in your account area where available. You may contact us to request access, correction, or deletion where applicable law provides those rights.
Contact
For privacy questions, contact The Surhaan via our contact page or WhatsApp (+44 7850 555028). Use the contact form or WhatsApp for enquiries until a dedicated support inbox is published.
Changes
We may update this policy from time to time. The last updated date at the top of this page will change when we do.