SURRR
Refunds & Returns
We want you to be happy with your SURRR pieces. This page explains how returns and refunds work.
Last updated 2026-09-22
Returns
Our standard return window will be published here once confirmed. Contact us if you need help with a recent order.
Contact us before sending anything back so we can guide you through the process.
Eligibility
- Items should be unworn, unwashed, and in resalable condition unless faulty.
- Certain items may be excluded where hygiene or customization applies — we will confirm when you contact us.
How to start a return
Use the contact form or WhatsApp with your order number, item, and reason for return.
Refunds
Approved refunds are returned to the original payment method where possible after we receive and inspect the return.
Refund timing depends on your payment provider and bank processing times.
Damaged or incorrect items
If your order arrives damaged or incorrect, contact us promptly with photos and your order details. We will make it right.